Shipping Policy:

NOTE: Your order may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

We provide free shipping service all over the world.

We will dispatch the products within 3 business days upon the system confirm your order.

You should receive an email confirming your order shortly after you've placed it. If you do not receive any emails from us, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information.

Free shipping on orders above US$40, if below US$40, the flat shipping fee is $5.99.
Normally your order will be shipped out from our warehouse in 1-3 working days and delivery time takes 10-20 working days. (US stock and Express Delivery need 5-10 days) 

Tracked Shipping
Customer will be informed by email or phone text message if the order has been shipped out.
All orders have tracked shipping. Your tracking number and links will be shown in your order despatch email. 

    Note: Delays may occur during this holiday season due to large volume of deliveries. This means it can take an additional 1-4 weeks in the delivery time. If you don't want to risk your orders being delayed, reply to this email within 12 hours of your purchase and let us know that you want to cancel.

    You must be aware that delays can occur due to holidays and unforeseen events.
    Orders are sent out through regular shipping. If you wish to have them sent with insurance coverage or through express delivery, email us first at service@fullbodyrelax.com before purchasing. We will give you the quotation.

    We can not cancel your order when it's already shipped.
    We use 3rd party couriers to deliver the orders. If you purchase with us you understand that there's risk of parcels getting lost. We only refund orders that have proof that they were not received.
    We use 3rd party tracking systems to track orders and if the website states that your order was delivered then we will go by it. Only when the state, city or zip code from your tracking number is not consistent with your inputted shipping details, we will offer the refund. No exceptions.